Analysis and verification of key performance parameters of cellular network on CEMoD portal

Abstract

There is a considerable gap between a Communication Service Provider's (CSP) expectation of delivered customer services (experience) and the genuine encounter of the end clients. To guarantee that client desires are met, it is essential to carry out network parameters improvement. The network parameters improvement is achieved using Key Performance Indicator (KPIs) and Key Quality Indicators (KQIs). Quality of Service (QoS) gives the complete network functioning record based on both KQIs and KPIs. A wide range of evaluation are conducted using the KPI and KQI to progress mobile network services. The work consists of KPI/KQI analysis and verification of distinct test case scenarios. Real time data of mobile network is collected and given to the Hadoop database which will form the test data. The java codes are written to obtain the KPI/KQI values. The KPI/KQI values calculated are validated against the values reported on Customer Experience Management on Demand (CEMoD) product to verify the integrity of the product. Evaluation of these KPI/KQIs for their applicability in the telecom industry and effect on CSPs has been studied. The study is carried out at Nokia Solutions and Networks. The paper is based on the mobile network data and the method of KPI/KQI evaluation adopted by the Nokia Solutions and Networks.