Citizens' perception towards preserving privacy in e-government services: a cross-sectional study

Abstract

Trust in using e-government services and the citizens' attitude towards sharing personal information with government agencies are crucial issues when using e-government services. Governments need to consider citizens' perceptions of privacy and the sharing of private information when providing e-government services. This paper explores the relationship between preserving privacy and trust in using e-government services and the willingness to share personal information when using these services. An online survey based on a framework for preserving privacy developed in previous research was used to collect the views of participants from different backgrounds and different countries. The paper presents a summary of the survey findings and discusses the impact of different environmental factors on the views towards privacy and the willingness of sharing information with the government. The paper concludes with suggestions for future research.