Technology Connectivity: A Tool for the Selection, Recruitment and Enrolment of Potential Students in South African Universities

Abstract

Most of the higher academic institutions in the world have accustomed to automating manual application and registration processes to stay abreast with increasingly advancing information technology. Whilst the paper-based application would normally require a lot of work and time, the online process (paperless) speeds up the enrolment and registration process. This paper evaluates the usage and impact of online application and registration process in the enrolment of potential students in the University of Johannesburg (UJ), South Africa. The study revealed that the current online process is satisfactory. Ease of use, reduction in time and cost, no loss of documents, and accessibility of the process remotely anytime from anywhere were reported to be the major benefits of the online process. The study reported the positive impact of the current online process, however the process requires a continuous improvement in the future to address the issues raised by the respondents.