The Consequences of Online Training Programs in Five Star Hotels

Abstract

Training is one of the most appropriate ways to increase the productivity of individuals and achieve organizational goals. Previous studies implied that there is a number of non-trained employees hired in many hospitality organizations. This study aims to evaluate the effectiveness of online training in five-star hotels in Greater Cairo. To achieve the aim of the study, 400 questionnaires were distributed to the employees and managers of all five-star hotels in Greater Cairo. The study revealed that there are significant impacts of online training on employee skills, productivity, performance, satisfaction, and insignificant impact of online training on cost reduction.