Digital Transformation of Health Service through Application Development in Handling COVID-19 in Indonesia

Amandita Ainur Rohmah, R. Rachmawati, Estuning Tyas Wulan Mei
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Abstract

The COVID-19 pandemic has made health services a major sector highlighted both in Indonesia and the world. Inadequate health services are a challenge for the health sector in Indonesia. Moreover, the development of technology and the need for digital health service applications during the COVID-19 pandemic have become one of the problems urgencies for government, private sectors, and communities. This study aims to identify the types, needs, and challenges of digital transformation of health service applications in each province in Indonesia. This study uses qualitative research methods with systematic literature review analysis techniques. The results show that the COVID-19 pandemic is one of the catalysts for accelerating the digital transformation of health service applications in Indonesia. Health service applications are grouped into three: health services (63 services), health information systems (82 systems), and helpdesk or customer management systems (51 types). Limited access to health services, discrimination in accessing health services, etc are reasons for the need for digital health service applications during the COVID-19 pandemic. Digital health services can eliminate geographic isolation in meeting the basic needs of timely and quality medical care. In addition, the challenges of digital transformation of health services, including limited access to health services, discrimination in accessing health services, inadequate doctor-resident ratio, and a significant shortage of health workers between urban and rural areas are challenges for health services in Indonesia.
通过应用程序开发在印度尼西亚应对COVID-19的卫生服务数字化转型
2019冠状病毒病大流行使卫生服务成为印度尼西亚和世界重点关注的一个主要部门。卫生服务不足是印度尼西亚卫生部门面临的一个挑战。此外,在2019冠状病毒病大流行期间,技术的发展和对数字卫生服务应用的需求已成为政府、私营部门和社区面临的紧迫问题之一。本研究旨在确定印度尼西亚各省卫生服务应用数字化转型的类型、需求和挑战。本研究采用质性研究方法及系统文献回顾分析技术。结果表明,2019冠状病毒病大流行是加速印度尼西亚卫生服务应用数字化转型的催化剂之一。卫生服务应用程序分为三种:卫生服务(63种服务)、卫生信息系统(82种系统)和帮助台或客户管理系统(51种类型)。在2019冠状病毒病大流行期间,获得卫生服务的机会有限、在获得卫生服务方面的歧视等是需要数字卫生服务应用的原因。数字医疗服务可以消除地理隔离,满足及时和优质医疗服务的基本需求。此外,卫生服务数字化转型的挑战,包括获得卫生服务的机会有限、在获得卫生服务方面存在歧视、医生与居民的比例不足,以及城乡地区卫生工作者严重短缺,都是印度尼西亚卫生服务面临的挑战。
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