A systematic review A Conversational interface agent for the export business acceleration

Abstract

Conversational agents, which understand, respond to, and learn from each interaction using Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Advanced Dialog Management, and Machine Learning (ML), have become more common in recent years. Conversational agents, also referred to as chatbots, are used to have real-time conversations with individuals. As a result, conversational agents are now being used in a variety of sectors, including those in education, healthcare, marketing, customer assistance, and entertainment. Conversational agents, which are frequently used as chatbots and virtual or AI helpers, show how computational linguistics is used in everyday life. It can be challenging to pinpoint the variables that affect the use of conversational agents for business acceleration and to defend their utility in order to enhance export company. This paper provides a summary of the evolution of conversational agents from a straightforward model to a sophisticated intelligent system, as well as how they are applied in various practical contexts. This study contributes to the body of literature on information systems by contrasting the different conversational agent types based on the export business acceleration interface. This paper also identifies the challenges conversational applications experience today and makes recommendations for further research.