Role of Employee Training in Enhancing Perceived Performance through competencies in Services Industry- A Study of Pakistani Banking Sector

Abstract

Background: Employee Training is one of the leading contemporary human resource aspects, it is perfect approach leading towards effective employee development and is used as renowned technique for creating new leaders and enriching employee’s skills. Training is nowadays a no-way-option for almost all organizations. Training acts crucially at dual dimensions; it enhances employee performance and works on organizational development. This study plans to evaluate the role of training and training design and delivery towards the employee competencies leading to employee’s perceived performance in banking sector. Methodology: It is quantitative research with post-positivist approach. Data was collected from 152 bankers from different banks in Karachi through a survey questionnaire. Data was analyzed by applying descriptive analysis and statistical tests. Results: Results revealed that there exists substantial relationship between (IV-1) On-Job-Training, (IV-2) Training Design and Delivery and (DV) Perceived Performance, although (IV-3) Off-Job-Training proved as weak predictor. The study produced useful information for future researches.