The research of strategic client manager competence model of telecommunication industry

Abstract

This paper defines the competence characteristics as "a latent and lasting individual behavioral characteristics that separate the ordinary performer with the outstanding ones to ensure the dimensions of competence and outward behavior of client managers". Based on this, it explores the competence characteristics conceptual model of strategic client managers of telecommunication industry. It adopts the multi-order layered dimensional design (threshold characteristics, matching characteristics, development characteristics) and establishes a three-dimensional solid competence characteristics model; moreover, using the structural equation model, it conducts an empirical research to the samples of strategic client managers of Jiangsu Mobile Company and tests the proposed conceptual model.