Study on the management of patients' choice of medical institutions based on DEMATEL method

Abstract

. The choice of medical institution is a complicated decision-making process, which is influenced by many factors. In this paper, we systematically analyzed the influence factors of patients to choose medical institutions from three aspects: patients, medical institutions and government, and used DEMATEL method to analyze the causal relationship of the factors influencing patients' choice of medical institutions. Meanwhile, according to the quantitative results, we made causal classification and importance ranking of the influencing factors of patients' choice of medical institutions, and found out the key influencing factors. We expect to provide scientific basis for managing patients' choice of medical institutions and reforming China's medical system.