The Use of Mobile Wallet Services Apps in Urban Living

Abstract

Urban life refers to people living in towns and cities, the most important feature of which is high mobility. Living in urban areas has been found to reduce leisure time because of a highly scheduled life, which means that many residents are now relying on technology to achieve their schedules. In this digital era, mobile applications such as mobile wallet services are making it easier for non-cash transactions, such as food and beverages, equipment, health, education, restaurants, hotels, transportation, communication, and others. This study used a quantitative approach using online questionnaires on 80 students living in the Jakarta Metropolitan Area; Jakarta, Bogor, Depok, Tangerang, and Bekasi; to assess their use of mobile wallet applications, from which it was found that the top three uses were for food and beverages, to top up phone credit, and for movies or concert tickets, and the top three factors influencing their adoption of mobile wallets services were the wallet promotions, and the easier and faster transactions. These perceived benefits of using mobile wallet services are developing a cashless society. Keywords—cashless society, digital mobile technology, mobile wallet services, mobility, urban life