Performance Management and Quality Assurance in Primary Healthcare Institutions

Abstract

Applying the new health reform gives an unprecedented interpretation to most of the definitions known under a certain form in the socio-economic, general and managerial relationships in particular. In this context, most specialists support the definition of quality of care by optimal patient care based on the use of standard treatment protocols, additional and individual services that are applied in the system of interactions and interpersonal relationships between physician and patient. Obviously, the way in which healthcare managers are addressing quality differs greatly according to organizational culture, personality, experience and training. Good quality management consists of planning, organizing, practical implementation, leadership by applying the most effective organizational decisions, control and evaluation, and last but not least, reviewing the necessary measures to model management services and processes so that they can respond permanently to the most stringent needs of beneficiaries, suppliers, financiers, etc.