Job satisfaction and job contentment in the context of the Nigerian banks

Abstract

This study examined the relationship between job satisfaction and job contentment in the context of Nigerian banks using selected banks in the Southwest of Nigeria as the unit of analysis. A structured questionnaire was administered to elicit relevant information from 123 respondents using both stratified and simple random techniques. The study identified six (6) components of job satisfaction that drive job contentment such as job security, salary, human relations, promotion, organizational benefits, and job characteristics, and also established a positive relationship between job satisfaction components and job contentment. It was found that salary, job security, and organizational benefits drive job contentment more among employees in the banking industry but job security was considered to be the most potent drive of job contentment among all while the relationship among all the job satisfaction components with job contentment was a moderate relationship except human relations that has a weak relationship at 0.05 level of significance. The regression result showed that all the components of job satisfaction have an effect on employee job contentment and it was concluded that the six components of job satisfaction should be entrenched in the organizational retention strategies to guarantee job contentment among employees in the banking industry. Thus, recommended that the implementation of the organizational policies towards the components of job satisfaction should be fair, just, and free of any form of sentiments that can affect their perception and feelings about these components.