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Abstract

SUBTITLE: ON-BOARD EMAIL AND INTERNET ACCESS IS HERE AND, ALTHOUGH TAKE-UP OF THE TECHNOLOGY AMONG AIRLINES IS SKETCHY, IT IS BEING HERALDED AS KEY IN SEPARATING THE MEN FROM THE BOYS AS PASSENGER NUMBERS SWELL AND SERVICE LEVELS BECOME AN ISSUE. JO MURRAY ASKS OPERATORS AND THE SUPPLIERS OF THESE SERVICES ABOUT THE BENEFITS OR WHETHER HYPE HAS GOT IN THE WAY OF COMMON SENSE.