Towards a dynamic model of adaptation to technological change

Abstract

The authors examine an approach to predictively modelling the impact of technological change on work practice. Taking a cognitive engineering perspective, an approach is discussed within which one can analyse a work domain and various stakeholder perspectives and then use this as a 'field' upon which to trace the impact of design changes. While building upon cognitive work analysis, the authors also discuss a few criticisms of the abstraction hierarchy and point to possible theoretical directions which may resolve some of the problems and simultaneously provide practical and predictive analytical tools. An example is discussed in the context of an elevator firm and related stakeholders, showing the form that such a predictive model may take.