THE NEW REALITIES OF TOURIST EXPERIENCES WITH THE USE OF ELECTRONIC TOOLS: A LITERATURE REVIEW

Abstract

Technology, in recent years, has experienced significant advances, which allows us to say that we currently live in the digital age. The internet allows the constant exchange of information and communication between individuals, the reduction of physical spaces, the overcoming of barriers, among many other facilities. In a context of immersion of users in digital media, the dissemination of information implies an incessant need to update and consume content. Information is essential for the tourism sector and, therefore, technology becomes an indispensable tool for the qualified functioning of the sector. In view of this, the present work sought to analyze how electronic tools provide new realities of experiences in the tourism sector. It was decided to use bibliographical research in books and articles as methodological procedures, as it is a literature review on the subject. It was possible to verify that electronic tools lead to new configurations and new travel experiences, since they allow the tourist to have access to platforms and mechanisms that allow the choice, definition and acquisition of products and services.