Lucent Technologies, Inc. (A)

Abstract

The case is intended for use with Lucent Technologies (A), which ends with Henry Schacht about to meet with Rich McGinn, his newly-appointed COO, who had hoped to get the CEO position. In the B case, Schact opens the meeting with McGinn with a promise to turn the CEO job to him quickly. Rather than break the tension with a cooperative comment, McGinn raises the tension with stony silence. Purpose of case is to bring immediacy to Schact's leadership challenge in working with his COO. The B case is introduced after building an agenda to address the issues presented the A case.