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Finding Out What Customers Think: An Examination of Customer Response Cards

Journal of Customer Service in Marketing and Management Pub Date : 1997-03-26 DOI:10.1300/J127V03N03_05
R. Gaedeke, D. Tootelian
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发现顾客的想法:顾客回应卡的检查
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Journal of Customer Service in Marketing and Management
Journal of Customer Service in Marketing and Management
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