Climate Analysis of Islamic Services at Universitas Islam Bandung

Abstract

—Unisba as one of the Islamic Higher Education Institutions in Bandung, has a vision of 'Becoming an independent, advanced and prominent Islamic College in Asia'. One of the problems that often occurs is performance and administrative services that are less than optimal, so that services to students are felt to be very lacking. One of the contributing factors is the weak leadership role of the Section Head who directly oversees the administrative staff. From the results of the initial stages of the research, it was obtained that there were still Head of Administration whose Islamic leadership role is weak. Related to this, one of the leadership roles is to build and create an Islamic service climate. As an institution that adheres to Islamic values, the principles of service also need to be colored by Islamic values. The purpose of the study is directed to analyze how the Islamic service climate is developed in Unisba by using descriptive methods. The measuring instrument used was the scale of the Islamic service climate provided to all administrative staff, with a study population of 184 people. Through descriptive statistical techniques the results obtained are 27% very high, 72% high and 1% are still low. Thus it can be concluded that the Section Head has created and built an Islamic service climate in his work environment, but has not been carried out consistently. To optimize the Islamic service climate, training is needed to build an Islamic service climate in the unisba environment.