Analisis pengaruh (banking internal service quality) terhadap kepuasan kerja karyawan

Abstract

This study aims to determine the effect of Bintqual (Banking Internal Service Quality) on Employee Job Satisfaction at PT Bank Sumut Syariah Medan Branch Office. The methodology used is a quantitative approach and uses one independent variable, namely Bintqual (Banking Internal Service Quality) and one dependent variable, namely employee job satisfaction. The sample used is all employees of Bank Sumut Syariah Medan Branch as many as 33 samples. The type of data used in this study is Primary Data. The data analysis method used is descriptive analysis, instrument test, classical assumption test, simple linear regression test, and hypothesis testing. Based on the data analysis, the results of the research instrument test, the research data is valid and reliable. In the classical assumption test, the results of the study show that the data is normally distributed. The t-test shows that the Banking Internal Service Quality (X) variable has a significant effect on employee job satisfaction (Y). This is evidenced by the statistical results of the t-test for the Banking Internal Service Quality (X) variable, which is indicated by a value of 0.043 <0.05. The results of the coefficient of determination test indicate that 21% of job satisfaction is influenced by Banking Internal Service Quality and the remaining 79% is influenced by other variables that are not examined in this study.