Emerging issues in location based tourism systems

Abstract

Location based tourism systems (LETS) are computerized systems that depend on the automated detection of the location of a target (e.g. a tourist on the move, a tour vehicle) to either deliver or collect information. Currently mobile phones are seen as the obvious (but not the only) means of information delivery/collection for LBTS. This technology has considerable potential for the Australian tourism industry. This paper aims to assess the state of knowledge regarding LBTS technologies, the potential usefulness of LBTS for the Australian tourism industry, recommend potential future commercial exploitation of LBTS technologies in the Australian tourism industry and crucially to identify emerging issues where further research may be needed.