The Effect of Emotional Labor, Social Support and Anger Expression on Nurses’ Organizational Commitment

Abstract

Background: This study was conducted to identify the effects of emotional labor, social support, anger expression on nurses’ organizational commitment. Methods: The participants were 175 nurses working at one university hospital. Data were collected from January 26th to February 2nd in 2015 and were analyzed with Multiple Regression Analysis. Results: The most influential factor on nurse’s organizational commitment was supervisor’s support ( β = .40) followed by emotional labor ( β = − .24) and peer’s support ( β =.15), which together explained their organizational commitment up to 35.0% (F=16.36, p ＜ .001). Conclusions: Through this study result, the factors influencing nurse’s organizational commitment were supervisor’s support, emotional labor, and peer support, among which supervisor’s support was the most influential factor. The results of the study improve nurse’s organizational commitment, supervisor’s support is needed for nurses to understand and solve problems that they encounter.