Semantic work process analysis: a reflexive stakeholder articulation approach

Abstract

Developers still frequently fail to meet stakeholder needs due to the lack of human-centred work representations. The resulting lack of understanding among technology providers, responsible authorities, management, and staff requires revisiting work process representations. Semantic work analysis based on Concept Mapping and Value Networks Analysis helps eliciting, elaborating, reflecting, and developing essential elements of a currently perceived towards an envisioned work structure. Rather than referring to other stakeholders it pinpoints individual potential in terms of generated services or products. They are assessed as additional tangible or intangible input to other process participants.