Interactive design of intelligent gates for users' “smooth” experience

Abstract

The technology of smart turnstiles is gradually becoming mature. While accepting the services provided by smart turnstiles, people begin to pay more attention to the comfort of the use of turnstiles. Through the observation of user behavior, the behavior characteristics of passers-by when passing through the smart gates were observed and classified, and the user's interactive feedback requirements of the smart gates were deduced. The phenomenon of congestion in the gate passage. In order to ensure the smooth experience of the passage, the smooth experience evaluation model is introduced, and an interactive design of intelligent turnstiles oriented to the user's comfortable experience is proposed. Taking the design practice of an airport self-service security check intelligent gate as an example, the smooth experience model was applied to the gate interaction design. Conclusion It is found that the gate interaction design proposed in this paper is more in line with the operation logic of passers-by and ergonomics, which reduces the error rate of passers-by when they use the identity verification area of the airport self-service security gate to a certain extent, and improves the smooth experience of passing and traffic efficiency.