The Study of Techno-Commercial Factors Influencing The Adoption of Hyper-Automation Across Select Industry Verticals

Abstract

This paper aims to present a study on the existing landscape of Hyperautomation as a technology utilization in various industries, and understand the parameters being specified by Subject Matter Experts (SMEs) that will largely contribute in the upcoming days. The work presented starts with scrutinizing various literature on RPA, followed by a detailed discussion on various interrogations with industry experts. This paper provides recommendations that could help mitigate the risks and challenges associated while adopting Hyperautomation at its nascent stages across industry verticals. The research method adopted is a qualitative analysis of the conducted interviews. This was done to gain a more comprehensive understanding of the applications of hyperautomation. As the research paper progresses, it unfolds the transition parameters to be adopted while moving spaces from legacy tools to automating processes. A primary focus lies on the associated security and data privacy concerns, the granular level changes at the application forefront, and the roleplay of regulations. The paper also provides a glimpse of the future of Hyperautomation that might get reflected in industries like BFSI, the Health sector, IT, and Manufacturing.