Implementing e-government accessible to illiterate citizens

Abstract

Information and Communication Technologies (ICT) are becoming more and more popular as a tool in the effective administrations of local and national governments worldwide. Nevertheless, developing countries still lag behind. One main challenge is automating the back office associated with public administrations. Another challenge is designing and implementing ICT systems accessible to illiterate users. This Demo presents the Fez e-government platform deployed in Fez, Morocco. The intention is to first, explain the workings of the front office kiosk and how illiterate users request and procure municipal certificates and second, to outline how the back office is integrated into the kiosk and other regional administration.