DSS support groups: an empirical investigation

Abstract

Decision support systems (DSS) are widely used by managers to provide problem solving assistance. Despite their widespread use, little is known about how organizations support DSS users. This paper reports on a field study that sought to identity the support characteristics of a sample of DSS groups. Twenty-three DSS groups participated in the study to provide information on group location, staff size and backgrounds, formalization, and DSS services in addition to other support characteristics.<>