Applying analytic hierarchy process for measuring knowledge management readiness in government institutions

Abstract

Knowledge Management has been identified as an important discipline and strategy to transform government agencies into effective public sector organizations. One important role of KM in the organization is to help organizations become more effective. Unfortunately, there are many failures in KM implementation. Many researches established that assessing KM readiness in the organization improve the likelihood of KM implementation success. This study intends to develop a framework that can be used to measure KM readiness of an organization using AHP method. The data collection for the development of the framework is done through literature studies, mapping the knowledge management critical success factors (KMCSF), and focus group discussion among the experts. The results provide the conclusion that there are twelve (12) factors with their respective weights. These indicators can be used as an indicator for measuring knowledge management readiness level. The framework successfully implemented as a case study on Environmental and Pollution Control Deputy, Ministry of Environment.