Factors influencing safety performance and impacting quality care among healthcare professionals in Malaysia

Abstract

Human factors are critical for improving safety performance and quality care. Self-determination theory focuses attention on social-contextual factors that influence motivation, self-regulation, mental health and well-being. The aim of the study is to assess safety performance among healthcare professionals. The results are aimed to provide insights into the provision of safety management program for effective safety performance and quality care. The respondents to the survey conducted in November 2017 to January 2018 were from various departments of medical centers located in Melaka and Penang, Malaysia. Using Smart PLS, the most important factors impacting the safety performance were perceived motivation, process improvement and safety practices, while there was a moderate impact to quality care. Optimising the work system and encouraging the active and adaptive role of healthcare professionals are key principles for improving safety performance and quality care.