A Comparative Study of Different Types of Cultural NPOs in Terms of the Contract Relationships, Public Service Motivation, satisfaction and Work Performance of their Public Web Portal

Abstract

The purpose of this study is to compare Korean cultural centers and museums’ contract relationships and public service motivation (PSM) for participating in government portals. Korean NPOs participate in the Culture Portal constructed by the Korean Central Government. We investigate the influence of contract relationships and PSM on the user-satisfaction and work performance of these public web portals by comparing cultural centers and museums. A survey was used to collect data from NPOs participating in Korea’s public Cultural Portal. Data was collected from a survey of 101 cultural centers and 44 muesums paticipating in Korea’s Cultural Portal. This data was organized according to a 5 point scale. According to comparative data analysis, there are a statistically significant difference in manpower support. The financial support, user-satisfaction of museums is higher than cultural centers, but the PSM ,work performance of culture center is higher than museums.