Learning in professional firms a multiple case study from South Africa

Abstract

Developing knowledge and skills among employees is a key factor in developing and sustaining businesses – this is particularly true for professional services firms. This paper reports upon some results of a study conducted among Quantity Surveying firms in South Africa. The aim of the study was to link strategic management to mechanisms for learning and the development of knowledge within such firms. Due to the wide scope of the study, this paper reports upon on part only. The objective of the research was to identify, understand, and describe key components of Management's strategic influence on organization's culture and the development of knowledge within professional quantity surveying firms. The focus was on learning environments rather than a precise measurement of organizational cultures. A multiple case study approach was used. A mix of methods was deployed aiming to gain understanding of the subject under investigation. Evidence for positive top-down support given to employees to develop their knowledge and skills exists, this support is generally congruent with apparent organizational cultures. The mechanism for such support given to employees differs. No clear pattern could be established. Enhancements of learning contexts through Management is possible. This might lead to improved routines to foster learning.