A model of information systems operation and maintenance process complexity

2010 IEEE Network Operations and Management Symposium - NOMS 2010 Pub Date : 2010-04-19 DOI:10.1109/NOMS.2010.5488450

Gang Xiao, F. Han, Jian-Xin Wang

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引用次数: 5

Abstract

This paper proposes a model of information systems operation and maintenance process complexity. It defines three metrics which include execution complexity, information complexity and flow complexity; presents formal definition and calculation method of these metrics; describes the process of evaluation; and analyzes the influence of the automation level, information sharing and workflow structure of the process on complexity, thereby proposing some methods for optimizing the process, including complexity hot-spot analysis, public activity extraction, common information convergence, and branch rearrangement. This model measures not only the operational complexity but also the structural complexity of the non-serial operation and maintenance process. Measurement indicators are simple and universal, and can reflect the characteristics inherent in the operation and maintenance process. Therefore, this model can be used to analyze, evaluate and optimize the complexity of the information systems operation and maintenance process, thus improving efficiency and quality of operation and maintenance.

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一个信息系统运维过程复杂的模型

本文提出了一个信息系统运维过程复杂性模型。定义了执行复杂度、信息复杂度和流程复杂度三个指标;给出了这些指标的正式定义和计算方法;描述评价过程;分析了流程的自动化程度、信息共享和工作流结构对复杂性的影响，提出了优化流程的方法，包括复杂性热点分析、公共活动提取、公共信息聚合和分支重排等。该模型不仅衡量非串行运维过程的操作复杂度，而且衡量非串行运维过程的结构复杂度。测量指标简单、通用，能反映运维过程中固有的特点。因此，该模型可用于分析、评估和优化信息系统运维过程的复杂性，从而提高运维的效率和质量。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

2010 IEEE Network Operations and Management Symposium - NOMS 2010

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