Item Response Theory for Efficient Human Evaluation of Chatbots

Abstract

Conversational agent quality is currently assessed using human evaluation, and often requires an exorbitant number of comparisons to achieve statistical significance. In this paper, we introduce Item Response Theory (IRT) for chatbot evaluation, using a paired comparison in which annotators judge which system responds better to the next turn of a conversation. IRT is widely used in educational testing for simultaneously assessing the ability of test takers and the quality of test questions. It is similarly well suited for chatbot evaluation since it allows the assessment of both models and the prompts used to evaluate them. We use IRT to efficiently assess chatbots, and show that different examples from the evaluation set are better suited for comparing high-quality (nearer to human performance) than low-quality systems. Finally, we use IRT to reduce the number of evaluation examples assessed by human annotators while retaining discriminative power.