Exploring the Business Case Process for IT enabled Investments

Abstract

Although some organisations still develop weak business cases, the vast majority does an adequate job in order to build a sound justification for their investment decision-making. However, according to some scholars, a transformation is therefore in which the perspective on business cases shifts from document thinking to process thinking. This study presents a part of an exploration of a process perspective on business cases. In order to achieve this objectives, a group of academic and practitioner experts participated in a Delphi study and validated in total 31 business case practices, of which the majority was perceived as highly effective to support the objectives of a business case process. The paper ends with an exploration of the practical application of business case process practices in the context of COBIT 5, as an instance of a widely used practitioners framework.