Involvement matters: the proper involvement of users and behavioural theories in the design of a medical teleconferencing application

Abstract

WoundLog is a mobile application that enables district nurses to consult dermatologists, while being in the home situation of the patient. Next to communication tools for teleconferencing and multimedia messaging, it also provides a wound logbook service, and presence, location and availability information of various healthcare professionals. In this paper, we describe the applied user-centred design approach, and a conducted user experiment. The results of the experiment reveal that even district nurses with modest (or no) computing experiences can work adequately with WoundLog. Moreover, they expect that using WoundLog will increase the quality and efficiency of wound care.