Process Modelling and Activity Coordination in an Academic School within a Higher Education Enterprise: an ISO 9001: 2000 Certification Process

Abstract

To gain a leading edge in today’s competitive environment, higher education enterprises are implementing and obtaining International Standard Organisation (ISO) 9001:2000 certification for their quality management system (QMS). In this paper, the use of ARIS (Architecture of Integrated Information Systems) methodology to assist in process understanding when implementing QMS is discussed. Introduction of the ISO certified QMS into the School of ABC, XYZ University – the first ever for an academic school in Australia, is used as a case study to illustrate both the notion of a process-oriented HEE and the elegance and power of ARIS.