Investigating the Actual usage of Learning Management System: From Perspectives of University Students

Abstract

This study investigated university students' actual use of learning management system using Unified Theory of Acceptance and Use of Technology (UTAUT) model. Quantitative and qualitative research strategies were adopted using close-ended and open-ended questionnaire to collect data from 149 students who were learning management system (LMS) users. Random sampling approach was used to select the students. The quantitative data were analyzed using structural equation model and the qualitative data were analyzed using thematic analysis. The results from quantitative analysis showed that performance expectancy, effort expectancy and institutional support influenced students' actual use of LMS while social influence and infrastructure support did not influence students' actual use. But, the results from qualitative analysis found lack of training, unavailability of internet connection and poor electricity supply as major concerns that affect students' actual usage of LMS. This study contributed to the current discussion on use of UTAUT to explain students' actual use of technology in developing countries. Implications, limitations and future studies were discussed.