Evaluation of web information system national land agency to improve user satisfaction

Abstract

The objective of this research is to evaluate the web information systems of the National Land Agency (BPN) Central Jakarta to ensure satisfaction of users and to improve the internal control system of the web information. The study was conducted from April to July 2015. The method used for this study is literature review. Data collection methods were interviews, observation of the features of the BPN web, check listing and documentation. WebQual method (www.webqual.uk) is used as a framework of this study. Measurement is based on quality function deployment (QFD) to evaluate the quality of a website based on research instruments that can be categorized into three variables, namely: usability, information quality and services interaction. Results show that the evaluation of the information systems of the BPN web to increase user's satisfaction has found some weaknesses. Weaknesses that exist allow for potential risks that could occur and recommendation is necessary as remedial action.