CEFOP: A method for the Continual Evolution of Organisational Processes

Abstract

This paper presents CEFOP (Continual Evolution For Organisational Processes), a method for analysing, diagnosing and evolving the organisational processes. The dynamicity of the business environment requires from organisations to evolve their processes for maintaining their competitive advantage, but this can be time and cost consuming and cause great internal resistance. CEFOP method aims to limit these obstacles by introducing a continual evolution of the process managed in an autonomous way by the actors of the organisation. This approach is particularly crucial for SMEs, which have no internal skills to lead the necessary process evolutions. The CEFOP method adopts the AS-IS/AS-IF approach which allows going out of the project notion by proposing strategies to analyse, diagnose and improve the organisational processes in a continual way. This article focuses on the analysis strategy illustrated with a case study on a ticket support providing process. The case study is provided by Net Invaders, a juvenile French Startup, which is collaborating with us on this project.