IT integration concept for Integrated Local and area public Interest Service providers

Abstract

Currently, a significant category of problems that arise during the evaluation and monitoring process of activities carried out in/for the public interest are related to differences in the understanding of monitoring and evaluation terms. Monitoring is the process of continuously collecting relevant information on how a policy is implemented, while evaluation is the process of using the information obtained during monitoring. In most situations, monitoring and evaluation are seen as simple, periodic tasks, limited in time to simple implementation monitoring reports (such as once a month or every three months, or at the beginning and at the end) and therefore do not generate essential results or knowledge gained. This paper includes the analysis and presentation for an implementation concept of an IT integration solution between suppliers that also creates a correlation between specific quality indicators for public utility activities.