DIGITALIZATION THROUGH PANDEMIC CRISIS: EFFECTS ON TECHNOLOGY, PROCESSES & HUMAN CAPITAL

Ana Gandrita, Bernardo Bastos, Daniel Mandel Gandrita, Diana Costa
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引用次数: 1

Abstract

Background: Managers worldwide are dealing with an organisational paradigm never seen before due to the coronavirus pandemic, which motivated them to seek more solutions for their business operations continuity. Considering this scenario, one of the solutions was to transform analogue processes into digital to reduce the pressure organisations are going through and surpass a pandemic stage with a beginning that does not have an end in sight. These constraints have led stakeholders to rethink operations continuity processes, the physical distance and emotional distress in their workers, and the look for technology that meets the organisation's needs. Aims: Throughout this article, we aim to investigate how the pandemic crisis-affected digital transformation in organisations on three main pillars: Technology, processes, and human capital. Methods: As a methodology, we proceeded with systemic literature review principles with an approach to bibliometric analysis to study how the pandemic crisis has affected digital transformation in organisations. Implications: Our study contributes to the body of knowledge about the pandemic effects of digital transformation in organisations and practices by giving companies insights on how to surpass digitalisation obstacles and keep prospering both during and after the crisis. Results: Abandoning old strategies and rebuilding the organisation, the remote work inclusion, and managers leaving old strategies.
通过流行病危机实现数字化:对技术、流程和人力资本的影响
背景:由于冠状病毒大流行,世界各地的管理者都在应对一种前所未有的组织模式,这促使他们寻求更多的解决方案,以保持业务运营的连续性。考虑到这种情况,解决方案之一是将模拟过程转换为数字过程,以减轻组织正在经历和超越流行病阶段的压力,这种阶段的开始看不到结束。这些制约因素促使利益相关者重新思考运营连续性流程、员工的身体距离和情绪困扰,并寻求满足组织需求的技术。目的:在本文中,我们旨在调查大流行危机如何影响组织的三个主要支柱:技术、流程和人力资本的数字化转型。方法:作为一种方法,我们采用文献计量分析方法,采用系统文献综述原则,研究大流行危机如何影响组织的数字化转型。启示:我们的研究为企业提供了如何在危机期间和危机之后超越数字化障碍并保持繁荣的见解,从而为数字化转型在组织和实践中的广泛影响提供了知识体系。结果:放弃旧战略,重建组织,远程工作包容,管理者离开旧战略。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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