The Identification of Critical Success Factors for Turnaround Maintenance Projects

Abstract

Turnaround maintenance (TAM) projects are important to the organisation’s overall success. However, the attainment of success in these projects is often a challenge due to the uncertainties in the project. It is well recognised that there are many factors that can influence the success of projects. Such factors have been identified for the success of TAM projects, yet the factors have not been prioritised nor examined based on the stakeholder’s perspectives. The purpose of this paper is to identify and evaluate the critical factors that contribute to the success of TAM projects according to the stakeholders that are involved with TAM projects. A literature survey was conducted to extract a list of success factors in TAM projects and based on the review, a questionnaire survey was developed. The mean item scores were used to rank the importance of the success factors according to the responses of the survey. The results indicated that the commitment of all members of the project is critical for project success. This paper provides a better understanding of the factors that can be used to improve the success of TAM projects. The results also illustrate that the critical success factors vary for the different stakeholders in the project due to their roles in the project.