Conflict Management and Negotiation

Abstract

Learning Objectives: At the end of this Physician Leadership Institute course, you will be able to: • Differentiate between types of conflict and conflict management styles • Discuss strategies for recognizing and managing conflict situations • Practice a model of creative collaboration to address conflict with individuals, teams and organizations • Describe the structures, processes, principles and currencies of effective negotiation • Develop strategies for managing constituencies and building coalitions • Practice specific negotiation strategies for real situations • Analyze the dynamics and politics of effective negotiation