Communication Management in Global Software Development Projects

2018 Fourth International Conference on Information Retrieval and Knowledge Management (CAMP) Pub Date : 2018-03-01 DOI:10.1109/INFRKM.2018.8464824

Y. Y. Jusoh, Rozi Nor Haizan Nor, B. Mahmood, M. Wafeeq, Mohamed Abdullahi Ali, Muhammad Nur Baihaqi Jusoh

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引用次数: 8

Abstract

Many organizations that have the global software development (GSD) projects use communication technologies to connect their virtual teams. However, the virtual team faces various challenges and issues in the process of the GSD. One of the significant challenges is obtaining an efficient communication among team members. This study focuses on the communication factors among the virtual teams highlighted in the literature. The communication factors are related to the temporal distances, geographical distances, socio-cultural, access to training, technological problems that hindering communications, the communication within the status of development process, personal communication skills and language differences. The objective of this study is to examine the communication factors and identify the related issues which are commonly occurring between the virtual teams in the global software development. A survey was conducted in different sectors. The findings indicate that some of important points related to the communication factors contribute to the success of the GSD.

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全球软件开发项目中的沟通管理

许多拥有全球软件开发(GSD)项目的组织使用通信技术来连接他们的虚拟团队。然而，虚拟团队在GSD过程中也面临着各种挑战和问题。其中一个重要的挑战是在团队成员之间获得有效的沟通。本研究的重点是文献中强调的虚拟团队之间的沟通因素。传播因素与时间距离、地理距离、社会文化、获得培训的机会、阻碍传播的技术问题、发展进程中的传播状况、个人传播技巧和语言差异有关。本研究的目的是研究全球软件开发中虚拟团队之间常见的沟通因素，并确定相关问题。在不同的行业进行了调查。研究结果表明，与沟通因素相关的一些重要因素有助于GSD的成功。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2018 Fourth International Conference on Information Retrieval and Knowledge Management (CAMP)

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