Leveraging BPM Decipline to Deliver Agile Business Processes in Emerging Markets

Abstract

Over past few years Emerging Markets have contributed significantly to the Global Economic Growth, outpacing their developed counterparts. Strong economic growth in emerging markets underpins the new opportunities for businesses. These Markets are characterized by demographic advantage, dense population, and large magnitude of consumption, high growth and potential risks due to evolving nature of Governance & Regulations. Consumers, in Emerging Markets are at the cross roads with Digital Revolution and Financial and Social inclusion. Adaptation of these aspects to penetrate through multilayered consumer base demands Agile Business Processes to successfully render products and services in rapidly evolving emerging economies. This paper identifies basic elements of Business Process Agility and it's co-relation with Business Process Capability Maturity. It then recommends how an integrated approach to Process Engineering and Technology adoption of BPM can lead to agile business processes. This paper also focuses on the core business process design principles for financial access inclusion in Emerging Markets.