Incentive Mechanisms for Acceptance and Adoption of Automated Systems

Abstract

The advancement of information technology has increased the prevalence of autonomous systems within day-today activities. Autonomous systems save time for users, performing set tasks with increased speed and efficiency while simultaneously providing financial benefits. However, one of the biggest issues faced by designers and decision makers is the acceptance and adoption of such technologies. As such, research has pulled from an established body of literature regarding incentive mechanisms, in order to motivate users to accept and adopt automated and autonomous systems. The object of this paper is to provide a brief literature review on incentive mechanisms, and subsequently provide design ideas for their inclusion. We will compare financial, social/reputation, and gamification-based incentive mechanisms and their relative efficacy on the changing of user behavior. Finally, we provide some avenues for future research that we believe to be particularly important which could prove fruitful.