Transformation of state tax payment system in Jakarta

Abstract

The purposes of this research to assess the implementation of online tax system in the DKI Jakarta Province. The method used in this research are literature study, field study by doing observation, interviews, and collecting documents from plan and development department of regional tax office, information technology department of regional tax office, and public relation department of regional tax office. The results indicated that the implementation of Online system is effective enough to solve some problems on manual system, while the impact before and after online system implementation is an increasing number of taxpayers, and fluctuation of realization from targets that determine by government, there is a technical and non technical flaws in this implementation. The conclusion obtained that overall the application of online system is effective although there are a few flaws in implementation.