Factors Influencing the Use of Fintech Payment Services in Indonesia : Literature Review

Abstract

—Fintech payment is a form of financial transformation that develops along with changing in people's lifestyles which are currently dominated by the use of information technology and demand of fast-paced life. Based on data from Bank Indonesia digital payment transactions through fintech, the trend raise to 77.6% on February 2019. This shows the increasing enthusiasm of Indonesian people to use fintech payments. According to the OJK, there are risks of using fintech payment, namely the potential for fraud and data privacy abuse from hackerattacks. This affect the trust of consumers to use fintech services. Furthermore fintech providers in Indonesia need to make efforts to maintain trust and service quality for their consumers. So this research aims to develop a model that affects consumers in Indonesia in using fintech payment. This study offers UTAUT2 development model by adding service quality and trust variables, where both of these variables in previous studies have been shown to increase Behavioral Intention. The results of this study provide recommendations for fintech payment service providers to improve their service users.