Digital Logistics Capability: Factors Impacting Technology Acceptance

Muma Business Review Pub Date : 2019-11-16 DOI:10.28945/4448
D. Breckon, Ilene A. McCoy, Tiffany Strom, Donna W Jordan, Keni Galmai
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Abstract

The Naval Air Warfare Center Aircraft Division Logistics Competency is implementing new technology that will transform the way that logistics analysis is performed. Implementing technology can be a challenge for organizations and especially when the technology disrupts the existing logistics processes. Some of the workforce may view the use of digital devices as frustrating and are likely to be reluctant to accept the new technology even with its enhanced benefits that improve logistics. This research uses a systematic review and thematic synthesis to identify the factors impacting a user’s perceptions of the technology and how their perceptions influence acceptance through the theoretical lens of the technology acceptance model. A user’s acceptance is influenced by their perceptions of the complexity and usability of the technology, leadership’s demonstrated support of the technology, and self-perceptions of self-efficacy and trust. Managers should introduce the technology with a positive attitude, choose early adopters to influence peers, and provide tailored training according to the user’s comfort and perceptions to increase trust and increase acceptance.
数字物流能力:影响技术接受度的因素
海军空战中心飞机分部后勤能力正在实施新技术,这将改变后勤分析的执行方式。实施技术对组织来说可能是一个挑战,特别是当技术破坏现有的物流流程时。一些员工可能会认为数字设备的使用令人沮丧,并且可能不愿意接受新技术,即使它能改善物流。本研究通过系统回顾和专题综合来确定影响用户对技术感知的因素,以及他们的感知如何通过技术接受模型的理论视角影响接受度。用户的接受程度受他们对技术的复杂性和可用性、领导对技术的支持以及自我效能感和信任的感知的影响。管理者应以积极的态度引入技术,选择早期采用者影响同行,并根据用户的舒适度和感知度提供量身定制的培训,以增加信任和接受度。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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