Application of House of Quality in The Design Requirements for Flakes Machines in The Banana Flakes Production Process

Abstract

: Banana flakes are products with the main ingredients that contain ripe banana flour. The use of ripe banana flour will make the dough sticky and mushy, which is a problem in the banana flakes production process. These problems are such as the difficulty in the process of forming dough sheets, the process of cutting flakes, and the sticky dough on the tool. Therefore, to solve these problems need planning and problem solving based on customer requirements to design flakes machine. To identify design requirements based on these problems using one of the planning phases of quality function deployment (QFD), called the house of quality (HOQ). HOQ is a planning and problem-solving tool for the design team that functions to provide input into the design process phase. The application of HOQ focused the design team's attention on customer satisfaction during the product design and development process. HOQ gives relationship matrix between customer requirements (CRs) and engineering characteristics (ECs) that will produce recommendations and constraints that must be considered when designing a product. Based on the application of HOQ revealed that there are three highest ranks of a total of 17 ECs, namely the production time of 13.44%, the automation of machine of 11.46%, and the production capacity of 10.05%, its means that the design focus for flakes machine must lead based on the analysis.