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Abstract

Foreword The survey results described in this report document represent a joint effort undertaken by BPTrends and Transformation+Innovation. The data was collected in September and October of 2006 by means of a BPTrends questionnaire. The data was analyzed and the report was written by Nathaniel Palmer, who is the President of Transformation+Innovation, the Executive Director of the Workflow Management Coalition, and a well-known market analyst. The report summarizes information provided by 74 respondents who work in large, medium, and small companies, and who represent a broad cross section of industries located throughout the world. without charge to all registered members of BPTrends. We hope this report will provide readers with insights into the BPM development efforts of other companies and suggest how their own company's BPM efforts compare with those undertaken elsewhere. We are grateful to our many BPTrends members and Website visitors who cooperated with us to make this report a reality. Without the many respondents who took the time to fill out the questionnaire, we could not have produced this report. For our part, we have made every effort to summarize the resulting data as accurately and fairly as possible. Similarly, we are grateful to Nathaniel Palmer and Transformation+Innovation for helping us to design the survey, for undertaking the analysis of the data, and for the writing of this report. Finally, we hope this report will provide BPM practitioners with insights that will suggest new ideas for future improvements in their organization's process work. As always, we welcome your comments and suggestions regarding the survey and the resulting report, as well as suggestions for topics and issues you would like to see included in future surveys.